Growth5 Blog

Thursday, March 12, 2009

Google Takes on Voice

From the Google Blog:

"We've just started to release a preview of Google Voice, an application that helps you better manage your voice communications. Google Voice will be available initially to existing users of GrandCentral, a service we acquired in July of 2007.

The new application improves the way you use your phone. You can get transcripts of your voicemail and archive and search all of the SMS text messages you send and receive. You can also use the service to make low-priced international calls and easily access Goog-411 directory assistance.

As you may know, GrandCentral offers many great features, including a single number to ring your home, work, and mobile phones, a central voicemail inbox that you could access on the web, and the ability to screen calls by listening in live as callers leave a voicemail."

From this Information Week article: According to Google Senior Product Manager, Craig Walker, Google doesn't have a current plan to monetize the service. His mission, he said, was to make Google users happy. Google Voice may also make some telecom companies happy by increasing the use of billable SMS messages. However, just as ads have found their way into other Google properties where they hadn't existed previously, ads may find a home in Google Voice in a year or two.

Go to the Google Voice Features Page to click thru to short videos on each of the features below:

Google number - One number for all your calls and SMS

  • Call screening - Announce and screen callers
  • Listen in - Listen before taking a call
  • Block calls - Keep unwanted callers at bay
  • SMS - Send, receive, and store SMS
  • Place calls - Call US numbers for free
  • Taking calls - Answer on any of your phones
  • Phone routing - Phones ring based on who calls
  • Forwarding phones - Add phones and decide which ring
Google voicemail - Voicemail as easy as email, with transcripts

  • Voicemail transcripts - Read what your voicemail says
  • Listen to voicemail - Check online or from your phone
  • Notifications - Receive voicemails via email or SMS
  • Personalize greeting - Vary greetings by caller
  • Share voicemail - Forward or download voicemails
Voice features - More cool things you can do with Google Voice

  • Conference calling - Join people into a single call
  • Call record - Record calls and store them online
  • Call switch - Switch phones during a call
  • Mobile site - View your inbox from your mobile
  • GOOG-411 - Check directory assistance
  • Manage groups - Set preferences by group

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