Growth5 Blog

Saturday, August 8, 2009

Zappos.com CEO Tony Hsieh

Shortly after Amazon purchased Zappos.com for $840 million, Zappos CEO Tony Hsieh talked here about what has contributed to Zappos success. Hsieh talks about how important it is for Zappos employees to understand the Zappos vision of having "the brand be synonymous with the very best customer service as well as making sure that we hire people that are a fit for our company culture."

Hsieh's list of the ten core values that define the Zappos culture is a great list for all of our companies to aspire to:
  1. Deliver WOW through service.
  2. Embrace and drive change.
  3. Create fun and a little weirdness.
  4. Be adventurous, creative, and open-minded.
  5. Pursue growth and learning.
  6. Build open and honest relationships with communication.
  7. Build a positive team and family spirit.
  8. Do more with less.
  9. Be passionate and determined.
  10. Be humble.

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